At SUMOROMA, we want you to feel confident in every ritual you bring home. If something isn’t right, we’re here to help.
Return Window
We accept returns within 7 days of delivery, provided the product is unopened, unused, and in its original packaging. Because our oils are personal-care products, we’re unable to accept returns on opened or used bottles, for hygiene and safety reasons.
Non-Returnable Items
- Opened or used essential oil bottles
- Gift sets where any bottle has been opened
- Sale or discounted items (unless defective)
Damaged or Incorrect Items
If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery at sumomindsdigital@gmail.com with your order number. To help us process your claim quickly, we request an unboxing video showing the parcel being opened for the first time, along with photos of the damaged item and packaging. This helps us verify the issue and arrange a replacement or refund without delay.
How to Request a Return
Email us at sumomindsdigital@gmail.com with your order number and reason for return. Once approved, we’ll share the return address and next steps.
Refunds
Once we receive and inspect your return, we’ll notify you by email. Approved refunds are processed to your original payment method within 5–7 business days.
Shipping Costs
Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrect on our part.
Need Help?
Reach out anytime at sumomindsdigital@gmail.com or +91 9800765252 — we’re happy to help.